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HCP Line, Onward referral, Visit, Case closed - Coggle Diagram
HCP Line
Direct call received by care co and inputted onto adastra
Path lab
Case entered and passed to dispatch as Bloods - Urgent (2hrs)
Spine portal lookup done by SCC for alternative numbers
Passed to Dr to review
Paramedic
2030-0800 North/South/Central Manchester
Inputted as HCP call
District Nurse
Inputted as Dr Advice Urgent
Assessment by Dr (or Pal Care nurse if on shift & appropriate)
Care home
North Manchester
passed as care home direct
08-18 Dealt with by MVT team
18-08 reviewed by matron
passed to Dr or SCP for assessment
Other areas 18-08 passed as HCP
Oncology line
Digital Health
Call taken and passed as HCP
Reviewed by matron
Passed to Dr or SCP for assessment
Pharmacist
Call taken and inputted as medication enquiry
Assessment by Pharmacist or Dr
Prescription issued
Sent EPS if available
If no EPS, passed to care co to email
Unable to collect housebound and no pharmacy available to deliver
Driver to collect & take
pharmacist unable to prescribe
TC appointment
Dr Advice
Visit
Onward referral
Visit
Case closed