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Empathy: Patient moves to Mumbai to receive better medical healthcare. -…
Empathy: Patient moves to Mumbai to receive better medical healthcare.
Think and Feel
overwhelmed.
nervous
Confused
Hopeful
Optimistic
Think
Who do I trust?
How do I go about the formalities in the hospital?
How expensive is the hospital bill going to be?
Is the healthcare actually going to help me?
Action
Securing a source of income (taking care of finance)
Finding a reliable hospital
Source of public transport
Accommodation
Undergoing treatment
See
Large medical facilities
large crowds
Urban setting
Hear
Advice and directions
A lot of noise
Sound of vehicles