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Training and Knowledge Management Module - Coggle Diagram
Training and Knowledge Management Module
Unit 1. The information society, the knowledge society and the knowledge economy.
With the emergence of the Internet, the information economy was modifying the relationships between individuals and between countries, thus presenting various effects on economic relationships, which has generated what is known as the current economy.
The changes created by a global and knowledge-based economy, investment and the use of ICT, generally understood as hardware and software for computers and telecommunications equipment, have become an explanatory factor for the advances in productivity and international trade. and of economic growth in industrialized countries.
Studies for industrialized countries indicate that the increase in productivity and production in the second half of the 1990s is largely due to the adoption of ICT.
ICTs are a tool that helps the different sectors of the economy to function more effectively and efficiently, elements that increase productivity.
The big banks are submitting the countryside to the city. Huge cities have been created; the population of the cities has increased enormously in comparison with that of the country, subtracting a large part of the population from the quiet rural life.
Turbulence: The first approach to the concept of turbulence in the literature on business management was made by Emery and Trist (1965), indicating that turbulence is a property of the environment, characterized by the presence of an underlying instability or exchange rate. ; and also because resources and restrictions are constantly changing, forcing companies to react.
Complexity: The number and heterogeneity of the components of the environment and their impact on the sector are studied.
Strategic change: The modifications or realignments in strategic alternatives, directions and development methods used by companies when facing turbulence are documented.
Uncertainty: It is evaluated whether in the sector there is a lack of complete information on environmental factors, which makes it difficult for decision makers to predict the impact of their actions.
Super competitiveness: A set of environmental factors that mainly affect companies that are located in the same industry or the same economic sector.
2.Unit 2. The most used research methodologies in knowledge management and intangibles.
Design methodologies: Research design is defined as the methods and techniques chosen by a researcher to combine them in a reasonably logical way so that the research problem is handled efficiently.
Scientific observation: it is the most basic and fundamental process of an investigation. It consists of the direct examination of a reality (a thing, a behavior, etc.) as it occurs spontaneously and taking data and analyzing it. To observe we need to have study criteria that we will call categories, to try to understand and to be able to describe what we are seeing.
Measurement: consists of describing with numbers some quality or quantity of the object or behavior observed: these numerical magnitudes must be comparable with other sources of information.
In experimentation: the researcher intervenes on the object of study making modifications or creating conditions to know its nature.
Organizational learning: Organizations need to constantly change and learn. It refers to different types of learning.
Intellectual capital: Development of intangible media as a source to enjoy a sustainable competitive advantage. Classification of intangible media.
The knowledge-creating company: How knowledge is created and expanded in organizations.
Management by competencies: Development of the necessary competencies in the organization.
Unit 3. The strategic direction of knowledge
Strategic management is currently emerging as a broad field of research, in which the diversity of issues addressed in the analysis and the coexistence of different approaches, stand as dominant notes.
The theory of resources and capacities analyzes the abilities that organizations have to acquire and develop resources and capacities within them.
This perspective is based on a conception of the organization as a repository of knowledge, capable of generating and applying it. It is considered as an extension of the theory of resources and capabilities, in which knowledge is valued as the most valuable resource that the organization can possess.
This perspective is based on the fact that incremental learning understood as that which is built on the basis of another, such as the radical that is thus considered to new knowledge, can improve the survival and prospects of organizations.
Unit 4. The impact of new information and telecommunications technologies on organizational structures.
The "N-Form" or company in the form of a network: It is conceived to manage a wide variety of businesses (services), which share multiple tangible and intangible interrelations with each other.
The hypertext organizational structure is the consequence of an organizational structure in the network based on knowledge and organizational learning, capable of creating new forms of relationship and interacting electronically through networks, internally (with and between members) and externally (with its environment).
Virtualization is a phenomenon that is beginning to affect companies with a traditional economy and is motivated by a whole series of factors, such as the progressive outsourcing of certain production processes that were once assumed, the use of new technologies for company communication with its clients, suppliers and employees, as well as the opening of new offices abroad that force to decentralize decision-making and sometimes even the hard core of the organization.
Companies have at least five mechanisms for creating and managing new knowledge: i) research and development projects; ii) patent development; iii) quality management systems (QMS); iv) ISO 9000 standards; and, v) total quality systems.
Unit 5. Information management.
Implement systems to preserve, organize and retrieve any type of internal information, of a technical nature, competitive intelligence reports or any other type of information for which it uses the appropriate format and levels of access according to the user.
Guarantee access to external information, whether in electronic format or not, including access to the Web, or in any other medium.
Maintain a system of specialists on updated information regarding the limitations, legislation and conditions of the use and exploitation of the information with regard to intellectual property and legislation on data protection.
Develop modern and flexible systems for the selective dissemination of information.
Create and maintain communication systems so that information flows quickly and efficiently between the members of the organization, for example, through the creation of an Intranet.
Continuously evaluate the information system to maintain the expected quality levels, and to eliminate underused information resources.
These intangible assets include all tacit and explicit knowledge that generate said economic value.
Essential competencies are the knowledge that allows access to future opportunities by developing markets with products that have value for customers.
Essential skills or competencies, which in Andriessen's terminology, represent a coordinated set of intangible assets that constitute the roots of the company's sustainable competitive advantages.
Intellectual Capital, they relate it to the set of non-material contributions, which in the information age are understood as the main asset of companies in the third millennium.