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Salesforce - BLAZE YOUR TRAIL - Coggle Diagram
Salesforce - BLAZE YOUR TRAIL
What is Salesforce
World's leading CRM system
It is a cloud system, so clients can connect anywhere
From first contact to final handshake
Wide range of cloud based services - Sales cloud, service cloud, marketing cloud, community cloud, analytics cloud, app cloud,
It is a tech giant
It was founded in 1999 and it was the first company to offer a cloud-based CRM system
It streamlines companies and clients together, integrating multiple deparments such as sales, customer care, marketing and analytics
Culture
Trust, Customer Success, Innovation, and Equality.
Highly innovative
We celebrate diversity, equality, and inclusion.
put our customers at the center of everything we do
I think it would be just lovely working in a space that is so welcoming
Mark Benioff is the CEO / Pip Marlow CEO Australia
Ohana workspaces - more residential than corporate, mindfulness areas
Acolades to back it up
It has been ranked among the worlds most admired companies
Forbes = “Innovator of the Decade” and one of the “World’s Most Innovative Companies”
Salesforce is #2 on the FORTUNE 100 Best Companies to Work For
Clients include Amazon, Addidas, Asana & General Electric
The role
Check-in Guests
Assist with inquiries & handling complaints
Regular audits of master documents, templates, canned responses,
Booking loading dock, organising couriers, helping with events
Answering calls, emails & voicemails
Training and on-boarding
Campus Tours
80% front of house, 20% administration duties
What is a CRM
Helps companies organised with everything they're doing
It is a communication device
Helps them develop processes to grow and develop
It helps companies keep track of their relationships with customers
it helps integrate multiple deparments such as sales, customer care, marketing and analytics
Sell Salesforce
Explain the digital age
Keep track of of the customer journey from start to finish
Helps to keep things organised much better than email & spreadsheets
Stay ahead of the competition
Helps a company develop much needed processes in order to grow
One of the most admired & innovative companies in the world
What is SaaS
In the cloud, not physical hardware
Software as a service
SaaS is subscription-based, so clients can choose not to renew and discontinue using the program at any time without penalty other than not being able to use Salesforce.
The business model
1-1-1 model of company philanthropy
pay-as-you-go subscription-based business model.
Cloud-based
Customer 360?
Weaknesses
Delegation
Perfectionism
Spreadsheets scare me a little, but with the right training...