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SETTLEMENT 6 CASE OF TRANSACTION - Coggle Diagram
SETTLEMENT 6 CASE OF TRANSACTION
To deny
Begin by wanting to help, then give a reason to say no and end with an apology and gratitude that they found you.
Give them another workaround or another person
Show them that it's not that I don't want to help them, but that I can't help them
Use reality to give them an unacceptable option, let them choose for themselves instead of refusing
To comfort others
Refrain from words with the meaning of "teaching life"
Should not interfere too deeply in the story, should not judge right and wrong to help the other party
Be with them, lead them to express negative moods and observe changes in their moods
Don't say "Absolutely don't cry", say "Cry"
I can feel your hurt, just like I did
Don't make your friend your enemy
Calculating what the other person asks for your help shows your superior value
Helping caregivers doesn't help lazy people
You should only give your opinion, not decide for them
The work needs to be done well, but the words should not be too sure, ask them to have an alternative plan
If others don't ask, don't do it, do it when asked
Definitely get a response (repay according to their ability)
To please others
Praise must be based on facts
For uncertainty, use the words "Seems", "It seems", "Is it"
Asking people will reduce their age, asking other people's things should increase the price compared to the real value
Compare some of your own shortcomings with the opponent's to highlight their strengths
Effective Criticism
For things that are not serious, it is possible to speak
Do not use extreme words to express feelings, but can use silence
Clarify goals before criticizing
Show a little body language
For serious matters affecting the other's psyche: need to speak softly or not
To apologize
Apologize -> Mention the mistake -> Listen to the other party -> Use self-criticism
Tell the other person what to do to make up for it
Say sorry and then give the right to speak to the other party
Use the good past of two people to get sympathy
Choose when to apologize
Quite seriously: Apologize ASAP
Serious: wait for the other person to calm down and then apologize
Small: sorry now