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Patient-Centred Improvement Plan - Coggle Diagram
Patient-Centred Improvement Plan
Respect for patients' values, preferences, and expressed needs
Cultural safety and humility training for healthcare workers
Involve patients in decision making
Develop policies to encourage patient autonomy
Coordination and integration
Coordination of clinical care
Improved coordination of ancillary services
Policies to improve front line care
Information and education
Information on clinical status, progress and prognosis
Information on processes of care
Information to facilitate autonomy, self-care and health promotion
Physical comfort
Pain management
Assistant with activities of daily living
Hospital surroundings and environment
Emotional support
Anxiety over physical status, treatment and prognosis
Anxiety over the impact of the illness on themselves and family
Anxiety over the financial impact of illness
Involvement of family and friends
Providing accommodations for family and friends
Involving family and close friends in decision making
Supporting family members as caregivers
Recognizing the needs of family and friends
Continuity and transition
Understandable and detailed information
Coordinate and plan ongoing treatment and services after discharge
Provide information regarding access to clinical, social, physical and financial support on a continuing basis
Access to care
Access to the location of hospitals, clinics and physician offices
Availability of transportation
Ease of scheduling appointments
Availability of appointments when needed
Accessibility to specialists
Clear instructions provided on when and how to get referrals
Policy strategies to improve patient-centred care
Micro-level policy changes
Negotiation of potentially achievable health goals with the patient
Actively encouraging the involvement of patients and significant in decision-making about care and treatment options
Basing care and treatment decisions on a combination of the patient’s goals and preferences, the patient’s resources and any risk factors
Making use of individualized care plans based on patient-relevant outcomes in collaboration with other care professionals
Discussing what is needed to support patient self-management
Meso-level policy changes
Developing a conceptual and strategic vision of patient-centredness that is clearly defined and operationalized
Investing in the development of care professionals’ competencies
Providing electronic patient records with access for all care professionals involved
Providing support (including eHealth tools) for self-management and for communication between care professionals
Designing a physical environment that is supportive to patients, informal carers and staff
Establishing collaborations between care professionals from various disciplines or sectors
Facilitating specific roles for care professionals, and using these as indicators of health care performance
Macro-level policy changes
Facilitating quality control and financial reward systems for care, which take into account patient-relevant outcomes
Investing in strengthening primary care, which can facilitate patient-centred care
Enabling policy development, legislation and regulation that transcends sectors, in order to stimulate collaboration and coordination between health and social care