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How to Reduce Restaurant Wait Times - Coggle Diagram
How to Reduce Restaurant Wait Times
Optimize labor
To keep operations running smoothly
Self service kiosk
Allow diners to enjoy ordering their food according to their own time.
The ordering process becomes more accurate as the customers choose themselves. Reduce mistakes made by staff.
Some kiosks may require diners to sign up with their email or phone numbers. Hence, allow them to collect rewards thus adding access to loyalty program.
Mobile Orders Takers
Reduce time by ordering from customers' tables or those waiting in lines.
The orders will go straight to back of the house staff and they will promptly start cooking the meals.
Customer can also make payment using this tablet.
Train employee
Need to trained the operational process
Trained the employee use of mobile POS such as Ipad/Tablet
Communicate with the customer
Apologize for delay
Idea to make sure customer not waiting too long
PSYCHOLOGICAL METHODS
Providing a more accurate time estimations
More satisfied when they can specifically estimate how long they have to wait
Example - "We'll be seating you in 5 minutes"
Avoid phrase such as "We'll get to you as soon as we can"
Fair and common queue
Preventing customer from cutting the line
Occupy their time
Provide entertainment
Engage in conversation
