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Practice 3 - Coggle Diagram

- - - - information requests
  - - - sent to
        
        delivered to
  - - - directly
        
        direct submission
    - - postal correspondence (thư từ bưu điện)
    - - by mobile phone
        
        by phone call
- - - - 900 enquiries
        
        about twice as high as in-person requests
    - - second place
        
        nearly 800 infor requests
  - - - despite decreasing in Feb to exactly 800, it went up backwards, reaching 1000 in March
    - - despite a slight fall to just 700 in Feb, it remained the same in March
    - - only one that grew quickly and steadily to 800 in March
        
        overtaking/ surpassing letter and email
        
        although it is still lower than telephone
  - - - after remaining stable till April
        
        It showed a upward trend, reaching 1400 and 1600 in May and June, respectively
    - - similarly
        
        experienced the same trend
        
        a dramatic escalation, growing by nearly 400 enquiries each month
        
        and peaking at 1900 at the end of the period.
        
        dumping/ pushing/ pumping telephone down to 2nd place since April
    - - by contrast
        
        fell dramatically to nearly 400 in May, then leveled off until June
        
        it became the least popular,
        
        with the figure equal to a quarter of telephone's enquiries
- - - - inperson
      - telephone
    - - letter/mail