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ADMINISTRATION AND FINANCE - Coggle Diagram
ADMINISTRATION AND FINANCE
Background and evolution of the concept of Quality
Background
he history of mankind is directly linked to quality since the most ancient times, when man builds his weapons, elaborates his food and manufactures his clothing, he observes the characteristics of the product and immediately tries to improve it
The Evolution of the Concept of Quality
The history of the concept of quality can be as old as the human being himself,
emerging with agriculture, services and finally with industrialization
Handcrafted
En la época artesanal la calidad suponía hacer bien las cosas a cualquier costo.
Industrial Revolution
In the 19th century a spectacular change in production began that will transform the
organizations, work and ways of life of society.
WWII
During World War II, American industry had to cope with the burden
added to produce huge quantities of military products
Postwar (Japan)
After World War II, the Japanese embarked on a program to
achieve national goals through trade rather than military means
QA
There comes a time when the customer begins to demand more quality
Quality assurance
At this time, Quality Assurance arises
Total quality
The companies most committed to quality have recently begun to
incorporate a management system called Total Quality Management.
The Meaning of Total Quality
Concept
Total Quality is the most evolved stage within the successive transformations that
has suffered from the term Quality over time
Calidad Total. Edgard Deming
Quality is nothing more than "a series of questioning towards an improvement
keep going".
Calidad Total. Dr. J. Juran
Quality is "Suitability for use meeting customer needs"
. Calidad Total Rafael Picolo
Quality, not as an isolated concept, nor that
It is achieved from one day to the next, it rests on strong values that are values that are presented in the environment as well as in others that are acquired with effort and discipline
. Dr. Edward Deming
Deming's life turned into a whirlwind of consultations and lectures
Kaoru Ishikawa
Kaoru Ishikawa (Japan, 1915 - 1989) is recognized for her important contribution to development
economic development of your country, establishing its own strategy in the development of quality.
William Ouchi
William Ouchi is the author of Theory Z: How Companies Can Meet the Challenge
Japanese.
Phillip Crosby
North American, creator of the concept "zero defects" (CD) is one of the greats on the subject of
quality management and one of the most famous business consultants
Quality management
Meaning.
In the implementation and management of quality systems in organizations where
offer services and / or products
Quality management responsibilities
Based on the above, organizations that focus on quality have
with the same basic principles of administration to be successful
The Objective of Quality Management
The objective of quality management is to manufacture a product whose quality is designed, produced
and maintained at the lowest possible cost.
INITIAL PLANNING FOR QUALITY
This begins during the product review
Total Quality as a Strategy
Competitiveness for Companies
The Concept of TQM
Total Quality Control, also known as TQM for its acronym in English (Total
Quality Management) refers to the emphasis on quality that frames the entire organization, from supplier to consumer
Quality Planning.
Quality leadership requires that internal goods, services, and processes satisfy
customers.
Quality Control throughout the Company.
Companywide Quality Control is a quality control approach developed
by Kaoro Ishikawa between 1955 and 1960.
Quality and Competitiveness
. In response to the changing nature of competition, the definition and scope of the
corporate strategy is being reviewed