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Hackathon: Find a Doctor Funnel - Coggle Diagram
Hackathon:
Find a Doctor Funnel
Touchpoints
Search from Dashboard/header
Clearly define that the search bar is for care only
Find Care
Search or Filter
Book an Appointment Immediately
Set Care Team
Book an Appointment
Provider Profile
CTAs
Set as Primary Provider
Rate & Review
Book an Appointment
Have a question? Send a Message / Contact
Call Now
Example function:
https://codepen.io/arjunamgain/pen/qdpWLL
Topics definition
Needs to be separated
Search Assistance
Focused Funnel
Questions
Matching
(w/ educational content)
Primary Care Listing
CTA
Maybe a cool Assistance Name to make it more creative and personal?
See more providers
Engagement Strategy
In-App
Notifications
Dashboard
Email
Ideas
Educate
How Care Guides can help
How our recommendations work
Provider Quality Score
Urge users to review after their first appointment
Users searched but did not book an appointment or add to care team
Pre-matched - single or a few
Time for annual checkup
Telemedicine
In-/out-of-network
Users who have not logged-in/searched
Get matched with just a few steps or questions
Directly chat with CG for recommended doctors
Highlighting reminders/recommendations more when you first logged in
Ideas how to use new user data to develop new/incorporate into existing
email mocks
show some messaging
Goals
Make "Care Team" more useful so they know where to always get to their go-to provider
Improve search/filter with more accurate results
Make it faster and easier for users to identify top/recommended provider - improver overall user experience
Solidify trust with our users