Please enable JavaScript.

Coggle requires JavaScript to display documents.

Patient Surgical Journey - Coggle Diagram

- - - - Remind me later
        
        Great! We'll send you a reminder tomorrow.
      - Call now
        
        <Link to call / insurer phone number>
    - - That sounds good
        
        <Connect to another conversation flow>
      - No, I'm busy
        
        No problem, we'll reconnect with you tomorrow.
- - - - I don't know when and where my appointment is
        
        We're happy to provide you with your appointment details.
        You're appointment is at the Boston Hospital outpatient facility at 9:00AM. It's helpful for the surgical team if you show up 30 minutes early so that they can work through your pre-op work.
        Do you need directions to the hospital?
        
        No, I got it covered
        
        Remind me later
        
        Great! We'll send you a reminder 2 hours prior to your appointment time with the directions
        
        Thanks
        
        Yes
        
        <Link to google maps with address filled>
      - I don't know what to bring to the hospital
        
        We can help you with that.
        Other patients find it helpful to bring loose-fitting clothes and a warm layer of clothing for the post op room. Remember to bring a long cell phone charger as the plug can be far from your bed.
        Do you use a spirometer or wear contact lens?
        
        Yes
        
        Be sure to bring the spirometer and your eyeglasses with you as you will probably need this right after surgery.
        Please also leave jewelry, credit cards and any personal belongings at home or with your family member.
        
        No
        
        That's great - we just wanted to check to make sure.
        Please also leave jewelry, credit cards and any personal belongings at home or with your family member.
      - My caregiver is not here
        
        Do you need help with getting transportation to the hospital?
        
        Yes
        
        <Connect with rideshare>
        
        I will figure something out myself
        
        Do you know what to pack for the hospital?
        
        I'm all set!
        
        I don't know what to bring to the hospital
        
        We can help you with that.
        Other patients find it helpful to bring loose-fitting clothes and a warm layer of clothing for the post op room. Remember to bring a long cell phone charger as the plug can be far from your bed.
        Do you use a spirometer or wear contact lens?
        
        2 more items...
      - I feel terrible
        
        Are you experiencing any of the following symptoms?
        XYZ
        
        Yes
        
        Let's get you connected to a provider.
        Call XXX-XXX-XXXX
        
        No
        
        Would it help if we show you what to expect today during your surgery visit at the hospital?
        
        Yes
        
        <Provide link to flow series on surgical tour>
        
        My caregiver is not here
        
        No
        
        If you need to speak to a provider, please call
        XXX-XXX-XXXX
  - - - Yes
        
        Let's get you connected to a provider.
        Call XXX-XXX-XXXX
      - No
        
        Would it help if we show you what to expect today during your surgery visit at the hospital?
        
        Yes
        
        <Provide link to flow series on surgical tour>
        
        My caregiver is not here
        
        No
        
        If you need to speak to a provider, please call
        XXX-XXX-XXXX
  - - - Yes
        
        <Provide link to flow series on surgical tour>
      - No
        
        Tell me a little bit more so that I can help you feel better
        
        I feel terrible
        
        My caregiver is not here
        
        I don't know what to bring to the hospital
        
        I don't know when and where my appointment is