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User, MERCHANT - Coggle Diagram

- - - - support SMS OTP
        
        YES
        
        NO
        
        Merchant Create Merchant Support Ticket
    - - Account Created
        Status: Pending
        
        Approve: Merchant change status to Active
        
        Disapprove: Merchant change status to Lock or leave it Pending
- - - - Merchant select VIP receiving promotion
        
        Eligible users apply
        for Promotion
        
        Semi- auto Promo
        
        Auto Promo
  - - - Featured: YES
        -> Promotion displayed on FO
      - Featured: NO
        -> Promotion not displayed on FO