9.1 Analytical Thinking and Problem Solving
Creative Thinking
Decision Making
Learning
Problem Solving
Systems Thinking
Conceptual Thinking
Visual Thinking
Helps to be effective in generating new ideas, approaches and alternatives to problem solving and opportunities
Involves generating new ideas and concepts as well as finding new or different associations betweeen existing ideas and concepts
Helps overcome rigid approaches to problem solving by questioning conventional approaches and encouraging new ideas and innovations that are appropriate to situation
May involve combining, changing and reapplying existing concepts or ideas
Measures iclude generating and productively considering new ideas, exploring new concepts and ideas, changes to them, generating creativity for self and others, applying new ideas to resolve existing problems
When faced with having to select an option from set of alternatives, most advantageous decision must be made
Determination of decision involves gathering information relevant to decision, alayzing them, making comparisons, identifying most desirable option - all of this should be documented - as well as reasons - to be used in future
Measures include appropriate stakeholders are represented in process, they understand it and rationale behind decision, pros and cons are communicated, decision reduces or eliminates uncertainty, decision addresses need and is in best interest of all stakeholders, decision is made
Process of gaining knowledge or skill; learning has stages: initial, comprehension, applying, analysis, synthesis, evaluation
Learning is improved when technique is selected based on required learning outcomes: visual, auditory, kinesthetic; more than one technique should be used
Measures include understanding that learning is a process for all stakeholders, learning concepts presented and demonstrate uderstanding them, rapidly absorb and effectively present new ideas, facts, concepts and opinions
Define and solve problems to ensure that real underlying root cause of problem is understood by all stakeholders and solution options address that root cause
Stakeholders views are considered and adressed to understand conflicts between goals and objectives of different groups, assumptions are identified and validated
Objectives are clearly specified and alternative solutions are considered, they are also measured against objectives to determine best solution
Measures include confidence of participants in process, selected solutions meetd defined objectives and solve root cause of problem, new solution options can be evaluated using framework, avoids making decisions based on unvalidated assumptions
Systems has properties, behaviours and characteristics that emerge from interaction of components of that system that should be understandable as a whole
Measures include communicating how change to component affects system as a whole, environment it s in and how systems adapt to internal and/or external pressures and changes
Understanding linkage between contexts, solutions, needs, changes and others in a big picture; involves using past experiences, knowledge and intuition to generate alternatives and ideas that are not easily defined
Measures include connecting disparate information and acting to better understand relationship, confirm understanding of concept, formulating abstract concepts using combination of information and ucertainty, drawing on past experiences to understand situation
Allows to create graphical representations of concepts or systems to allow stakeholders to easily understand presented concepts and provide input
Measures include complex information communicated and understandable by stakeholders, visuals allows comparisons, pattern finding, idea mapping, productivity increase due to increased learning, stakeholders are engaged on deeper level and understand critical information