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Operations - Coggle Diagram
Operations
Client Relations
GetResponse nurture sequence
Managing clients' expectations
Handling advanced client objections & templatizing responses
Collecting feedback either through service review forms or recording issues that clients bring up
Ensuring clients have access to all of PodCon's available resources (customer service)
Ensuring all VAS are properly delivered
Reporting client issues to R&D
Monitoring agent communication to clients & giving training to agents
HR
Training & Development (broad/company-wide)
Disciplinary Systems & Actions
Client hand-overs
Assigning clients to agents
Recruiting & Hiring
Keeping track of all quotas
Keeping track of all agents & their assigned clients & credits
Research & Development (R&D)
Researching solutions to problems
Process development & management
Project management
Maintain & Update Podcast Interview Checklist
Data capturing
Operations development
Collecting feedback from hosts & clients & analyzing the data
Media & Content
PIPs
Sourcing/creating media
PIP Web pages - creating & maintaining
Updating PIPs upon request or when relevant
Basic graphic design & formatting of media
Creating & maintaining Sizzle reel
Creating reach-out banner
Client dashboard - creating & maintaining
Creating client category icons graphic
Web design
Podcast Interviews
Communication & Admin
Working out the tiers of the shows
Diligently keeping all spreadsheets up to date with the relevant info
Keeping record of high quality podcasts
Reporting & communicating with other parts of operations*
Following up post-interview and rescheduling if necessary
Creating & maintaining all relevant spreadsheets
Sending daily reach-outs
General communication - middle man between hosts & client
Copywriting & Market Analysis
Finding new shows & populating sheets
Creating reach-out templates
Formulating buyer persona & reach-out strategy per client
Copywriting shortened bio
Sending show pitches to clients
Improving suggested topics & questions
Other
Giving podcasts reviews after published interviews
Handling BASIC client objections
Staying on track & reaching client quotas
Agent Training relating to Podcast Interviews