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A4, A4: Performance Measurement Factors for SCM of Companies (SCOR Model…
A4
A4: Performance Measurement Factors for SCM of Companies (SCOR Model Inspired)
Quality
From customer's point of view
Faulty rate
No.of replacements
No.of claims
Delivery Precision
Perfect Order Fulfilment
Delivery Performance
Delivery Speed
On time
Delivery Reliability
Cost
Supply Chain Cost
Manufacturing Cost
Distribution Cost
Total Logistics Management Cost
Internal Performance of company
Capacity Utilization
Yield in production
Order entry time
Fill Rate
Supply Chain Responsiveness
Forecast precision
Inventory Turnover
DIO
Cash Convergence Cycle
DSO
DPO
Lead time
Production Lead Time
Order receipt to delivery to customer
Customer Satisfaction
Service Grade
Service Level
Safety Stock
Back order