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A2 & A5, A2: Balanced Scorecard Method for Companies, A5: Comparing A4…
A2 & A5
A2: Balanced Scorecard Method for Companies
Financial Measures
Economic Value Added
ROI
Internal Performance
quality
Performance
Cost Meqasures
Customer Related
Customer Satisfaction
Market Share
Learning
Skill Development
Retention
Information technology
A5: Comparing A4 with Balanced Scorecard
Financial Measures
Cost
Customer related
Delivery precision
Lead time
Customer satisfaction
Service grade
Learning
Internal Performance
Inventory Turnover
Internal Performance