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The Listening of Thinking - Coggle Diagram
The Listening of Thinking
What is it ?
“The active process of receiving, constructing meaning from, and responding to spoken and/or nonverbal messages. It involves the ability to retain information, as well as to react empathically and/or appreciatively to spoken and/or nonverbal messages”
Types of Listening
Comprehensive Listening: Understand
The ability to accurately understand the meaning of spoken and nonverbal messages
Empathic Listening: Feel
The ability to understand and identify with another person’s feelings of experiences
Discriminative Listening: Identify
the physical ability to accurately distinguish auditory and/or visual stimuli
Appreciative listening: Like
The ability to take pleasure in another person’s message
Analytical listening: Reason
The ability to evaluate another person’s message objectively
Gender in Listening
Men
Short and Sweet
Use comprehensive and analytical listening
Hear Facts
See listening as a way to solve a problem
Content oriented
Women
Provide more feedback
Use empathic and appreciative listening
Relationship Oriented
See listening as a way to do something for the other person
Respond to the Mood
Fallacies of an Arguments
Faulty Cause
Appeal to Tradition
Appeal to Popularity
Hasty Generalization
Appeal to Authority
Attack the Person
Basics of Solid Arguments
Claim: a statement that identifies your belief or position on a topic.
If we enter this residence we may find information which will help us catch the criminal
Data: Evidence to support a claim.
The suspect lived there.
Warrant: Explains how and why the evidence supports a claim.
Many suspects keep incriminating information in their homes or on laptops in the home
Listening Strategies
Paraphrase - Restating what people say in a way that indicates you understand them
Give Feedback
Evaluative: makes an assessment; opinion
Non-Evaluative: shows support, encourages additional information
Listen Physically
Maintain comfortable eye contact
Face the person
Adopt an open posture
Lean slightly forward
Utilize Thought Speed
Think 4-5 times faster than we speak
Listen to Nonverbal Behavior as well as Verbal Behavior
Listen Before you Leap