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PROFESSIONAL PRACTICE - Coggle Diagram
PROFESSIONAL PRACTICE
It is composed of the following
ORGANIZATION OF ACTIVITIES
COORDINATED PLANNING OF ACTIVITIES
it's based on
Reception and Reservations
The Receptionists
handle check-in and check-out
document reservations and he is a cashier
They maintain close communication
housekeeping department
Groups and conventions
Banquets and Protocol
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The Convention Sales Manager
Understood by topics such as
Definition of Brigades
features that included the traditional hotel envisioned by Isaiah Rogers in 1829
Button Captains
Responsible for guests' luggage
vehicles are parked
Buttons
formerly called bellhops
escort guests
they take the belongings to the rooms
Goalie
stationed at the hotel entrance, he is the personal greeter
Valet (Car Setter)
Clothes and Laundry Service
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DIRECTION OF ACTIVITIES
This part shows about the
Constant Performance Evaluation
Henry C. Rogers Rules (1990)
Think about your goal all the time
Insert your criticism between two covers of praise
Focus your criticism on what is wrong and not on who is wrong
Never make negative comments about a third person
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Drucker, in Karl F. Gretz and Stevens R. Drozdeck (1993, p.297)
Conflict and Failure Resolution
Vicious habits that hinder problem solving
The procrastination, The confusion, The overwhelm
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William J. Bond (1990)
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ACTIVITY CONTROL
This section deals with the
Statistical Process Control
The formal appointment of your position
The statement of their functions
The description of your usual tasks
Your links inside and outside the company
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Physical Status Control
Decoration and Atmosphere Control
In 1977 the Sheraton Corporation
added a sliding curtain and a sofa bed, changed the typical bedroom into a living room
Feedback Report Control
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