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HBC Gift Card, purchased GC cant be expired and gifted card can be expired…
HBC Gift Card
Digital
Gift Card Tender
Legacy Gift Cards
Verify that both cards are being processed with same tenders
Fiserv Gift Cards
Purchase Gift Card
Registered User
Legacy Standard Gift Card
GC is shipped
GC is activated
Delivered
Ready to use
Fiserv Standard Gift Card
GC is shipped
GC is activated
Delivered
Ready to use
Non Registered User
Standard Gift Card
Legacy Standard Gift Card
GC shipped
GC Actvated
Delivered
Ready to use
Fiserv Standard Gift Card
GC is shipped
GC is activated
Delivered
Ready to use
Bopis Order
Purchase online but pickup from store
GC Balance Inquiry
Legacy Gift Card
Verify Giftcard status and its balance on Fiserv Portal
Fiserv Gift Card
Verify Gift card status and its balance on Fiserv Portal
GC returns
Complete Return
After purchase on GC, complete return of items
Partial Return
GC is partially redeem/unused
Online Return to DC
Virtual GC will be emailed to customer
Online return to POS
Gift Registry
Legacy Gift Card
Add Giftcard to Registry
Use Gift card for purchasing registry item
Fiserv Gift Card
Add Gift card to Registry
User Gift Card to for Purchasing registry item
GC Reload/Add-On
Legacy Gift Cards
Fiserv Gift Cards
Purchased Online but reloaded at POS.
GC Refund
Virtual GC will be sent to customer.
Redeem
Partial Redeem
Pay partially by GC and Partially by third party card
Full Redeem
Using Single GC
Using multiple GCs
Void Redeem
Timeout Reversal
Cancel GC Order
Transaction should be tag as voided
Negative Scenarios
Fiserv GC
Fiserv Lost/Stolen Gift Card
Block
Replaced
Cant be tested.(Operational Process)
Shelf Card (Inactive) GC
Should not be processed
$0 Gift Card
Unable to redeem
Eligible for Add on and then redeem
Closed account Card
Savings/Promotional Cards
restricted at Bay.com
currently active
Yet to be activated - Future date
Expired
Legacy GC
Fiserv Lost/Stolen Gift Card
Block
Replaced
Shelf Card (Inactive) GC
Should not be processed
$0 Gift Card
Unable to redeem
Eligible for Add on and then redeem
Closed account Card
Savings/Promotional Cards
restricted for BAY.com
currently active
Yet to be activated - Future date
Expired
Regression Scenarios
https://coggle.it/diagram/YQFrCXm1rtjxVRIu/t/digital-regression-testing
POS
Activate
https://coggle.it/diagram/YQGFQTU_GFT1ED6S/t/-
Redeem/Gift Card Balance Inquiry
https://coggle.it/diagram/YQBsIJZ6QiGKngeg/t/gc-migration
Refund
https://coggle.it/diagram/YQGDLUzMKIWE1L3a/t/gc-migration-refunds
GC Cashout
https://coggle.it/diagram/YQLTNkzMKPanKIo3/t/bay-pos
Balance Transfer
https://coggle.it/diagram/YQGF83m1rqSJXaIL/t/gc-balance-transfer
GC void in a Post Void transaction
Customer puchase a GC
Customer redeem the GC for a transaction
Assoiciate post void txn 1
POS displays "ISSUE WITH GC VOID.
PLEASE CALL 1-800-844-8131 <CLEAR>"
In Receipt
error code, GC account#, type and amount
Type VACT void activation failed
VRLD void reload failed
VRED void redemption failed
Associate has to call to GC Service Agent
Offline Scenarios
https://coggle.it/diagram/YRGM2kzMKMPYine5/t/-
purchased GC cant be expired and gifted card can be expired.