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Quality control and Services, make reference to, has to do, make reference…
Quality control and Services
Quality of Personnel
the image, presentation and disposition of the personnel as well as its principles and values of the quality of personnel.
The service
With the voice of the customer, the diagnosis of customer needs, the implementation of service strategies.
Phases of the Service
The reception and listening of the client and the information and advice that can be provided as well as the provision of different services.
The client
With customer types, customer satisfaction and delight, hard and soft service specifications, and the internal customer.
Communication and customer service
Personalized attention, telephone service, handling of complaints and claims and after-sales service
leadership in service
to manage in customer service, the bases for the design of a high quality customer service system and the strategies to implement.
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