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HOTEL OPERATORY - Coggle Diagram
HOTEL OPERATORY
It is made up of
ORGANIZATION OF ACTIVITIES
COORDINATED PLANNING OF ACTIVITIES
Is based on the
Reception and Reservations
Receptionist
Cashiers
Groups and conventions
convention sales manager
Banquets and Protocol
Costs, Expenses and Investments
Composed of a
Brigades
Button Captains
Guests equip
Parked vehicles
Buttons
Bellhops
Inform about the facilities
Deliver courier to guests
Goalkeeper
posted at the hotel entrance
is the personal greeter
Valet (Car Setter)
save and return cars to guests
Clothes and Laundry Service
2 more items...
DIRECTION OF ACTIVITIES
It is characterized by
Constant Performance Evaluation
Conflict and Failure Resolution
The procrastination, The confusion
The overwhelm, the evasion
Denial, Focusing Errors
Interpretation errors, insecurity and fear
Alternatives and Strategies
Teamwork
Reciprocal communication within the company.
Policy extended to the entire company.
ACTIVITY CONTROL
Buy over
Statistical Process Control
The formal appointment of your position
The statement of their functions
The description of your usual tasks
The description of your usual tasks
1 more item...
Physical Status Control
the allocation of spaces in a hotel.
Decoration and Atmosphere Control
Feedback Report Control