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Center Of Excellence, Challenges - Coggle Diagram
Center Of Excellence
Release Activities
Functional Designs
Requirement gathering
UX Design
Creation of FD
Technical Writing
End-User Manuals
Admin Manuals
Functional Overview
Maintain Intranet Page of Strato
Training
Creation of LMS Videos
Creation of Training Guide
Internal Knowledge Sharing
KT with Testing
KT with Customer Care :question:
KT with Consultants:question:
Functional Testing
Pre-Sales
Build Demo Environment
Creation of Demo Scenarios
Creation of Demo Cards
Creation of Demo System Content
External Knowledge Sharing
Responsible for Q&A Slack Channel
Build/Maintain Questionnaire
Sales Demo
Requirement Gathering
Demo Preparation
Be able to perform Demo
Create Sales Videos and Materials
Post Sales
Customer Support
Q and A
Troubleshooting
Requirement gathering
Consulting (Billable)
Creation of Documents
Building the Workflows
Creation of Strato Instance
Customer Activities:
Upsell :question:
Customer Health Check :question:
Customer Community :question:
Challenges
Support
Pre-sales
Development
Consulting