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N LSC, image - Coggle Diagram
N LSC
Business aspects
Founded 1981
HQ Gurugram, India OR Atlanta, US
Revenue: US$120m / £80mUK / $159m AUD FY2020
2600 employees FY2020
Revenue 5.92M
Net profit: Rs113.6crore (1cr denotes 10m) ($20m AUD)
Public company
NIIT Ltd & NIIT University
Managed training services
Custom curriculum design
Custom content development
Learning admin
Learning delivery
Strategic sourcing
Advisory services
Locations
Gurugram, India
London, UK
Dublin, UK
Atlanta, US
Evanston, US
Mississauga, Canada
Principles
:<3: Help customers increase business value of L&D
:<3:
Run training like a business
Align business goals with L&D
Aligning training to company vision and goals ensures that the org is not just providing staff with knowledge and skills required for the job, but also influencing their attitudes and behaviors to make them more effective.
L&D as a strategic function helps enable a company's near-term results & long-term direction.
The focus of L&D should be on shaping the desired culture, fostering new ways of thinking, developing new behaviours, and driving strategic opportunities.
*L&D
teams need to enhance their own skills in designing and implementing organisation-wide learning strategies that meet the business and its learners at their point of need.*
*L&D
must work with the business to solve critical performance challenges and measure the effect their interventions have in solving them.*
One of L&D’s primary responsibilities is to manage the development of people—and to do so in a way that supports other key business priorities.
L&D’s strategic role spans five areas, such as:
Develop people capabilities
Attract & retain talent
Motivate & engage employees
Build an employer brand
Create a values-based culture.
**
WHY?
The shift to a digital, knowledge-based economy means that a vibrant workforce is more important than ever: research suggests that a very significant percentage of market capitalization in public companies is based on intangible assets—skilled employees, exceptional leaders, and knowledge
https://www.mckinsey.com/business-functions/organization/our-insights/the-essential-components-of-a-successful-l-and-d-strategy
The ACADEMIES framework a useful tool for conceptualizing learning strategy.
https://elevatinglearningbook.com/the-academies-framework-a-useful-tool-for-conceptualizing-learning-strategy-5/
Align with business strategy
Business units & HR co-own ACADEMY
Assess capability gaps & estimated value
Design learning journeys
Execute & scale effectively
Measure impact on business
Institionalise & integrate
Enable 70:20:10
Apply systems learning technology.
McKinsey_explanations of ACADEMY framework
Reduce costs
Realise measurable value
Increase business impact
Best-in-class training processes
What problem is the course / experience solving for the learner? And for the organisation?
What value is it providing to the learner? And what value to the organisation?
How would the learner describe this experience?
Will they enjoy it?
Will they find it valuable?
How enjoyable is it for the learner to complete? What is the ROI for the organisation?
Active learning (using info in learning to achieve LO)
Debates
Interactive exercises
With assessment responses & remediation
promote conceptual understanding of learners in heads-on & hands-on activities which yield immediate feedback
Flipped classroom
5 Principles for active learning (Stephen Kosslyn)
Deep processing
Chunking
Deliberate practice
4.
5.
Next decade per McKinsey:
Companies need to:
install a culture of lifelong learning
provide training & raise skills levels of emps
increase leadership & management skills
focus on technological skills - basic to advcance
train up more intrapreneurs & innovators
encourage learnings in creativity & critical thinking
Role of L&D 2021
Agile elements to help overcome the natural deficienceis of each approach but every company needs to decide for itself which backbone is best fit.
Centralised
Strong coordination thru central learning team
Helps to avoid duplication of learning efforts & offers economies of scale
enterprise-wide budge, resources, L&D talent, external partnerships, vendor management, standard & guidelines
RISK: less attuned to specific needs of business units
Decentralised functions
Ownerships of learning initiatives to individual business units
Tailored initiatives to specific functions, needs & people
RISKS: Limited oversight, learning programs don't have a clear connection with C-suite. Programing may lack cohesion.
Hybrid
Becoming the norm. Allows for better connections with business units.
Central team develops professional & leadership development programs, sets & enforces standards & manages learning platforms & tools
Business units are responsible for technical learning (& often delivery of enterprise programs).
RISKS: Can create comms & coordination challenges by blurring lines & causing confusion about who is in charge of what.
Clients
Market leading companies
30+ countries
Questions
N is CoForge in US?