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ADMINISTRATION AND FINANCE - Coggle Diagram
ADMINISTRATION AND FINANCE
It is made up
HISTORY AND PRECURSORS OF QUALITY
MEANING OF TOTAL QUALITY
BACKGROUND AND EVOLUTION OF THE CONCEPT OF QUALITY
Sample about
The Middle Ages and its markets
Artisan Period
Industrial Revolution
Second World War
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Henry ford
It is based on theorists
Total quality. Edgard deming
questioning towards continuous improvement
low cost of products and services
customer satisfaction
commitment
innovation and continuous improvement
Total quality. Dr. J. Juran
Suitability for use satisfying customer needs
provide resources
establish quality audits,
Total Quality Rafael Picolo
A process of continuous improvement
fefforts and discipline
strong values
active participation
QUALITY MANAGEMENT
TOTAL QUALITY AS A COMPETITIVENESS STRATEGY FOR COMPANIES
THE CONCEPT OF CONTINUOUS IMPROVEMENT AND ITS IMPORTANCE
Shows events like
James Harrington (1993)
improve a process
Fadi Kabboul (1994)
conversion into the viable and accessible mechanism
Abell, D. (1994)
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Shows the concept of
Total Quality Control (TQM)
quality emphasis that frames the organization
inspection, quality control
quality assurance
Quality Planning
Relations with suppliers
Customer satisfaction
Quality Control throughout the Company
The CWQC philosophy
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It is characterized by being
A review and improvement system
Agility and less bureaucracy in the service
Quality management responsibilities
Base decisions on reliable information
coordination and communication
staff participation and teamwork
Show commitment
Strengthen systems and processes
Initial Planning for Quality
Quality Planning
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Important precursors such as
Dr. Edward Deming
14 points "and" 7 deadly sins
statistical measurements
American corporations
Kaoru Ishikawa
economic development
own strategy in quality development
training at all levels
fishbone diagram
William Ouchi
author of theory Z
Japanese productivity
Trust in and organization
Phillip Crosby
quality is goodness
Quality is intangible
"zero defects" (CD)
"Quality is expensive"
Defects and errors are inevitable "
Dr. Joseph M. Juran
the father of quality or "guru" of quality
"taught quality to the Japanese"
Quality planning