3&4 Jul 2021 Supervising 管理 & Counselling 辅导

Supervising 主管

What? confusion

定义 Definition

激发 Trigger 835

潜能 Potential 838

天赋 Talent 837

优点 Strength 890

粘合剂 Integrate
image

领导 Lead 834

改变 Changes transfer

促进 Facilitate 892

How
question

Who
image

管理时需理解

技能Skill
image

系统 System
image

文化 Culture
image

什么技能适合公司使用?

如何提升?

SOP 905

KPI 906

工作态度 903

价值观 904

愿景 902

管理前需理解

权限 Authority 839

影响 Influence 840

关注 Concern 841

Executive leadership行政领导
image

哪个事项是可控的 901

Supervisors主管
image

哪个事项是不可控,但可以间接影响的 901

哪个事项是既不能控制,又不能影响的901

Employees員工
image

沟通(组织需求、理解下属等等) business

监督(员工绩效、项目进展) purpose

提供(指导、支持) advertising

确认(发展目标) check-in

沟通期望
Communicating Expectation
image

专业性 Professional image

人际关系 Respectful image

可靠性 Accountable image

了解 & 传达
Understand & Convey
image

制定(组织战略) : approval (1)

组织价值
Organisation Values
image

制定工作计划
Developing Workplan
image

3 Steps
image

  1. 了解期望
    Understand Expectation
    image
  1. 了解关键结果
    Key Result Area
    image

检查(目标设定) victim

  1. 建立目标
    Build Goal
    image

建立(绩效管理) blog

提供(反馈&辅导) satisfaction

专业发展
Profession Development
image

70%

20%

10%

On Job Training 在职学习 image

通过关系学习 Learning through relationship image

正规学习 Formal Education image

表现回馈
Performance Feedback
image

建设性 Constructive image

不摄入个人情绪 Not emotionally invested image

代入“他”的处境 Step into the other person’s shoes image

需彩排、简短Rehearsal first and be brief image

会议
Supervision Meeting

定期会议 Regular Meeting encourage

绩效会议 Performance Meeting instructor

工作进展会议 Work Progress Meeting training

辅导/指导会议 Support/Coaching/Mentoring Meeting conversation (1)

沟通(挑战、绩效目标的进展) volume

确定和梳理(专业发展需求和机遇) administrator

实现(个人:工作计划&发展计划) chairman

支援 Support
image

Counselling 辅导 907

定义Definition 913

目的 Purpose 910

可帮助什么?What? 911

如何帮助?How? 912

辅导技巧 Counselling Skill 914

學術焦慮
Anxieties about academics
WhatsApp Image 2021-07-04 at 4.00.57 PM

衝突 Conflict
WhatsApp Image 2021-07-04 at 3.57.26 PM

人际關係問題
Relationship problems
WhatsApp Image 2021-07-04 at 3.59.36 PM

职场选择困扰
Career indecision or re-evaluating professional goals
WhatsApp Image 2021-07-04 at 3.53.06 PM

習慣控制問題
Habit control problems WhatsApp Image 2021-07-04 at 4.01.51 PM

缺乏自信
Low self-confidence WhatsApp Image 2021-07-04 at 4.02.59 PM

壓力過大
Excessive stress
WhatsApp Image 2021-07-04 at 3.58.09 PM

982与被辅导者合作Collaborative relationship with Counselee

焦慮或抑鬱
Anxiety or depression
WhatsApp Image 2021-07-04 at 3.55.58 PM

悲傷Grief
WhatsApp Image 2021-07-04 at 3.54.13 PM

孤獨 Loneliness
WhatsApp Image 2021-07-04 at 3.54.53 PM



980保密性的专业关系Confidential Professional Relationship


981解决个人发展的困扰Aim to solve personal development problem

  1. 关注行為
    Attending Behavior 915
  1. 干涉技巧
    Intervention Skills 916
  1. 定义
    Paraphrasing 917

确认&了解
Identify & Understand 974

  1. 概括 Summary 918

优势 Strength 979

反射 Reflection 919

目的 910

思考&行为模式
Thinking and Behaviour Pattern 978

鼓勵对话 Encourage Communication 972

分析与回馈
Analyse & Feedback 975

让被辅导者知道我们在听 Let counselee know we are listening 971

傳達同理心 Convey sympathy 970

促进改变与成长
Foster Change & Growth 976

处理各种生活问题
Dealing with life stress event WhatsApp Image 2021-07-04 at 3.39.35 PM

開放式問題
Open-ended questions 921

封閉式問題
Closed-ended questions 922

可协调性的生活难题

无法解决的生活难题

反思 Reflection 920

压力 Stress WhatsApp Image 2021-07-04 at 3.46.41 PM

负面行为 Negative Emotions 977

目的Purposes 923

925 開始面試 Begin an interview

929 鼓励叙述 Encourage Elaboration

927 引出具体例子 Elicit specific examples

928 激勵客戶進行溝通 Motivate clients to communicate

目的Purposes 923

930獲取特定信息 Obtain specific information

931識別問題或問題的參數 Identify parameters of a problem/issues

9930縮小討論範圍
To narrow the topic of discussion

932打斷話多的客戶
interrupt an over-talkative client

目的Purposes 910

表達你理解他/她 Convey understanding 961

技巧

定位身體和心理 Orienting physically & psychologically 973

簡化、集中和具體化语言 Simplifying, focusing and specifying words 962

鼓勵詳細說明 Encourage in elaborating 963

SOLER

Squarely face the other 正视对方 969

Open posture 开放式姿态 968

Lean toward the other 向对方倾斜 967

Eye Contact 眼神交流 966

Relax 放松 965

聆听 Listen 571

语言 Linguistic 958

副语言 Paralinguistic 957

非语言 Non-linguistic 959

檢查看法準確性 Check on the accuracy of your perceptions 960

挑战性言语 Challenging 937

目的Purposes 910

链接信息元素 Connecting message element 947

確定共同的主題/模式 Identify a common theme/pattern 948

打斷過度的閒聊interrupt excessive rambling 945

開始會話 Start a session 934

結束會話 End a session 935

調整會話速度 To pace a session 936

審查進展 To review progress

步骤 Steps 933

  1. 回想&重申
    Recall & Restate 951
  1. 识别内容
    Identify Content 952
  1. 选择开头
    Choose appropriate beginning 953
  1. 转换内容成自己的语言 Translate content into own words954
  1. 确认准确性
    Confirm accuracy 955

目的 910

939 感覺被理解 Feel understood

944 表達更多感受 Express more feelings

938 管理情緒 Manage feelings

941 區分各種感受 Discriminate various feelings