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TELEPHONE ETIQUETTE: ANSWERING THE TELEPHONE - Coggle Diagram
TELEPHONE ETIQUETTE: ANSWERING THE TELEPHONE
Good and courteous
Smile when you use the telephone.
Listen actively.
Answer in a courteous way
Speak with a positive manner
Keywords
Telephone manners possitive listen smile
introduce you
Ask Before Putting Someone on Hold
VIDEO
https://www.youtube.com/watch?v=iH-nBRh0X9U
ARTICLE
https://info.umkc.edu/hr/wp-content/uploads/2017/04/Telephone-Etiquette.pdf
