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FY22 - Coggle Diagram
FY22
Customers
FY22 Customer Workload
ASOS - good relationship
M: 174
P: 1,403
How to define CSM from ACM
Burberry - bad/not responsive
M: 6,779
P: 12,220
Support needed for planning, direction, and how to re-engage
Boohoo - immature/still on early Teams adoption journey/not interested in Platform due to governance
M: 3,157
P: 5,700
Account team are not responsive/Boohoo are not fond of MS/WM are engaged
Harrods - just signed 1st ever EA with MS/joint account with Tom
M: 7,514
P: 10,023
Support for planning now that Tom has moved Teams/account team are not responsive
Reduce customer workload by assessing each customer, their needs, and WS to ensure there is enough flexibility to fulfil the learning journey that the degree apprenticeship demands
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Misc/Asks
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Accessibility Virtual Academy Mooc is unavailable, who can I speak to?
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