2.4 Stakeholders

Definition

An individual or group that BA is likely to interact with directly or indirectly

Elements

Each task includes list of stakeholders who are likely to participate in execution of task or who will be affected by it

Not mandate that these roles be filled for any given initiative

List is not exhaustive, many stakeholders can fill one role or many roles can be maintained by one stakeholder

Responsible and accountable fo execution of BA activities

Sometimes responsible for performing activitiesthat fall under another stakeholder role

Customer

Uses or may use products or services produced by the enterprise and may have contractual or moral rights that enterprise is obliged to meet

Domain Subject Matter Expert

Have in-depth knowledge of a topic relevant to business need or solution scope

Often filled by end users or people with knowledge of the solution such as managers, process owners, legal staff, consultants

End User

Directly interact with solution

Can include all participantsin a business process or who use product/solution

Implementation Subject Matter Expert

Has specialized knowledge regarding implementation of one or more solution components

For example change manager, developer, information architect, usability analyst

Operational Support/Product Analyst/Help Desk

Project Manager/Project Lead/Team Leader

Regulator/Government/Auditor

Sponsor/Executive Sponsor

Supplier/Provider/Vendor

Tester/ QA Analyst

Responsible for determinig how to verify that solution meets requirements defined by BAand conducting verification process

Seek to ensure that solution meets applicable qualitystandards and risk of defects or failure is understood and minimized

Outside boundary of organization, provide product or services to organization and may have contractual or moral rights and obligations that must be considered

Responsible for initiating the effort to define a business need and develop a solution that meets that need

They authorize work to be performed and control budget and scope for initiative

Responsible for definition and enforcement of standards imposed on solution through legislation, corporate governance standards, audit standards or standards defined by organizational centers of competency

Responsible for managing work required to deliver solution that meets a business need and ensuring that project's objective are met while balancing project factors (scope, budget, risk, schedule, rescources, quality)

Responsible for day-to-day management and maintenance of system or product