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High Performing Team - Coggle Diagram
High Performing Team
Team Environment
Hold each other to account
Communicate Well
be brave give feedback where its needed
Give positive feedback
Share best practice
Know each others strengths and development areas
Focal points
Being organised and have a routine
Have guiding principles as to when we react to customer demand
Work autonomously
Positive Mindset
Trust Each other - do what you say you will
Don't be afraid to make mistakes or ask for help
Celebrate success
Flexible
Good working and personal relationships
Keep each other motivated
Being considerate of customers and colleagues when making decisions
Adapt to change and be flexible (embracing change)
Be agile
Team Happiness
good communication
Good relationships
Respecting each other
Being approachable and help each other out
Support each other on slack
Give each other personal support
Confide in each other
Group whatsapp (Ben)
Create some open door time (free time to talk)
cover on calls/intercomms
Personal Development/Mentoring
Feedback
Are we performing well?
Interactions
CHI
Clear on focus areas
Consistent Comms
Know you're adding value
CHI
Recognise each other
Team Hero (Callum)
Complaints levels
Know our purpose
Focal Points
Be able to depend on each other
Be able to make decisions and trust each other
Collective accountability
In 6 months time we want to achieve
Be Autonomous/Self Managing
well established structure to our weeks
Have our own customer base
Achieving our goals
Have focals - be working well together!
Be the example, not the exception!
Highest performing team at E.ON Next
Happy team culture
Shift our customers charateristics to help them and us
CHI
5 Star Trust Pilot Reviews
Spend some time face to face
Performance
Create revenue
Continuous Improvement - don't be complacent
Strong ASA
Fix it first time
CHI/Trust pilot
Team would split
Growing customer base
Be recognised as pioneers/test new things
Be open to/ready to change
Resilience
Focal Point
Scheduling
Asha
Comms
Business Updates
Alpesh
Team engagement
Callum
Ric
Text Expander
Ben
On the day performance management
Fathima
Customer
Stay customer focused
Educate customers about how to manage their energy - be the expert
Customers choose to stay with us
Be open and honest