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Chapter 10:Project Communications Management - Coggle Diagram
Chapter 10:Project Communications Management
Importance of
Good Communications
The greatest threat to many projects is a failure to communicate
Our culture does not portray IT professionals as being good communicators
IT professionals must be able to communicate effectively to succeed in their positions
Strong verbal and non-technical skills are a key factor in career advancement for IT professionals
Project Communications
Management Processes
Planning communications management
Managing communications
Controlling communications
Keys to Good Communications
Project managers say they spend as much as 90 percent of their time communicating
Need to focus on group and individual communication needs
Use formal and informal methods for communicating
Distribute important information in an effective and timely manner
Set the stage for communicating bad news
Importance of
Face-to-Face Communication
Pay attention to more than just the actual words someone is saying
A person’s tone of voice and body language say a lot about how he or she really feels
Communication is through body language more attractive
Communications Management
Plan Contents
Stakeholder communications requirements
Information to be communicated, including format, content, and level of detail
Who will receive the information and who will produce it
Suggested methods or technologies for conveying the information
Frequency of communication
Escalation procedures for resolving issues
Revision procedures for updating the communications management plan
A glossary of common terminology
Suggestions for Improving
Project Communications
Develop better communication skills
Run effective meetings
Use e-mail and other technologies effectively
Use templates for project communications