Please enable JavaScript.
Coggle requires JavaScript to display documents.
PeopleOps Ticket, What Sucks? - Coggle Diagram
PeopleOps Ticket
Manager Updates
1 Ticket for Access
1 another ticket for Hardware
Onboarding request(s)
do we have enough Hardware?
Google sheet to track on/off boarding
Whats in this? (link to it)
temporary password
hardware information
hardware that's already sent out vs what is OOS/backordered
hardware Inventory list (Gsheet) (hw info + who its allocated to)
manually tracked in the gsheet (model, hw info, ram, warranty status, owner, s/n, loc). The list is not 100% accurate
order new PC/Mac
request to Jeff (Slack)
We keep 5 Lenovo + 2 Mac's on hand
Lenovo HW
Paragon Micro?
HW, Ram, Dock (related to Lenovo)
PO --> Maria Pays
CC or ACH?
P Series is our primary machine type
All Laptops going fw
Old HW - Desktops exist for Developers
E series for training?
Apple
Apple.ca
Apple Care on all Macbooks (3 Yr)
Funding: No Approval
Other Hardware Types
Chromebooks?
Surface?
Dell XPS
Hardware Received
Ships to 1 Torontio
Unboxing + Documenting in GSheet
determine when the hw needs to be shipped by (random dates from 1, 2 or 3 weeks ahead of time)
2 more items...
Machine Prep
7 more items...
Shipping
3 more items...
re-use exiating hardware
what do we send to end-users?
Hardware check (Default PC or MAC) + peripherals (Dock, 2 monitors, keyboard, mouse, headset)
Order new peripherals
Direct ship to emp
Paragon Micro
We only communicate with the hiring manager and not the staff that has been hired
Offboarding request(s)
What Sucks?
Back and Forth Communication
The dates change constantly?
Who Packages or Ships? (Sometimes Fadira does not have the address)
Fadira is not updating tickets (she does not have access to Freshservice)
Has the hardware been sent? received?
HW is not Managed by any of our central systems
Takes a lot of time to connect people for remote manage. Lack of central management is painful.