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Email Interaction Links Not Launching Outlook Client from Pivotal Client -…
Email Interaction Links Not Launching Outlook Client from Pivotal Client
Process Breakdown
Similar to Problem Description
Pain Point
At click on Email row item
Candidate RCs
Windows Driver Issues
PIMO corruption or misconfiguration
Lack of adequate permission by the Pivotal Client user to launch Outlook.exe file.
Problem Description
Open Pivotal Cient form for Contact
Navigate to the Activities tab.
Click on any email interaction - The expectation is for the Outlook Client to be launched instantly.
Related Ticket IDs
2572666
2574693
Candidate Resolution Points
Windows Registry
Pivotal Client
Outlook Client
Launching the Outlook Client
Relevant Objects
Relevant Source Code
Link between Pivotal Client and Outlook Client - PIMO
Advancements
Monitoring Solution: ProcMon at:
https://docs.microsoft.com/en-us/sysinternals/downloads/procmon