Please enable JavaScript.
Coggle requires JavaScript to display documents.
diff - Coggle Diagram
Service Lifecycle to Service Value System
A signature characteristic of ITIL v3 was the establishment of service lifecycles.
The upgraded Axelos ITIL v4 has stopped referencing service lifecycles.
Processes to Practices
ITIL v3 groups together 26 processes throughout the five sections of the service lifecycles
ITIL v4 made a shift towards 34 practices spread into three categories (Service, General, and Technical)
The 4 Ps to the 4 Dimensions
ITIL 3 comprises four provisions (4P’s) of Service Design, which outlines People, Partners, Products, Processes.
ITIL 4 was upgraded to 4 Dimensions to support a more practical attitude towards Service Management.
The qualification roadmap
ITIL 3
ITIL v3 Foundation
ITIL Practitioner
ITIL Intermediate (Service Lifecycle and Service Capability categories)
ITIL Expert
ITIL Master
ITIL 4
ITIL Foundation
ITIL Managing Professional
ITIL Strategic Leader
ITIL Master
The Prominence is given to the Governance component in ITIL v4
The previous ITIL versions covered the principle as a subtopic and were not as much emphasized.
ITIL v4 directly addresses it in the SVS and devotes an entire chapter to governance.
CSI in ITIL 3 vs CI in ITIL 4
Continual service improvement (CSI) is the fifth stage of the service lifecycle. The ITIL V3 CSI publication[e] describes CSI principles, methods and techniques and specifies one CSI process: The "seven-step improvement process".
Continual improvement in ITIL 4 is about ongoing improvement of the organization’s services, practices and all other elements required for the provision of services.
Guiding Principles
ITIL 3
Focus on Value
Design for Experience
Start where you are
Work Holistically
Progress Iteratively
Observe Directly
Be Transparent
Collaborate
Keep it Simple
ITIL 4
Focus on Value
Start where you are
Progress Iteratively with Feedback
Collaborate and Promote Visibility
Think and Work Holistically
Keep it Simple and Practical
Optimize and Automate
ITIL 3 Four P’s vs ITIL 4 Four Dimensions
ITIL 3 Four P's
People
Process
Product
Partners
ITIL 4 Four Dimensions
Organizations and people
Information and technology
Partners and suppliers
Value streams and processes
ITIL 3 Value vs ITIL 4 Value Co-Creation
ITIL V3 framework defines a ‘service‘ as a means of delivering value to the customer by facilitating the outcomes that he wants to achieve without undergoing any specific cost or risk.
ITIL V4 framework defines a ‘service‘ as a means of value co-creation by facilitating the outcomes that a customer wants to achieve without undergoing any cost or risk.
