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DEMING'S 14 POINTS - Coggle Diagram

- - - - UNDERSTAND THE IMPORTANT OF CUSTOMER AND OPERATIONAL REQUIREMENT
      - ENSURE THE QUALITY INITIATIVES
    - - BALDRIGE AWARD
        
        ANALYSIS OF FACTORS
        
        ANALYSIS OF TECHNOLOGY
        
        DEVELOPMENT SCENARIO
      - BALDRIGE CRITERIA
        
        STRATEGY DEVELOPMENT
        
        STRATEGY DEPLOYMENT
  - - - FLOW CHARTS
      - CHECK SHEET
      - CAUSE AND EFFECT DIAGRAM
    - - NUMERICAL / QUANTITATIVE
        
        DELIVERY TIMES
        
        WEIGHT OF PRODUCT
      - CATEGORICAL/ QUALITATIVE
        
        CUSTOMER COMPLAIN
        
        TECHNIQUES OF QUALITY
  - - - QUALITY
      - COST
      - DELIVERY
        
        TIME
        
        ACCURACY
    - - SAFETY
      - EMPLOYEE MORALE
      - PRODUCT DEVELOPMENT
        
        TIME TO MARKET
        
        INNOVATIVE
- - - - UNDERSTAND THEIR JOB
      - UNDERSTAND THAT THEY SHOULD NOT BE AFRAID TO ASK OR ASSISTANCE WHEN IT IS NEEDED
- - - - ORGANIZATION WORK TO IMPROVE PROCESSES AND SYSTEM
      - THE OPPORTUNITY FOR DEFECTS TO OCCUR A SYSTEMATICLY REDUCE
    - - THE EMPLOYEE IS THE OWN INSPECTOR
      - BUILDS QUALITY INTO EACH PIECE OF THE PRODUCT ARE OF BETTER QUALITY
- - - - QFD FIVE STAGE PROCESS FLOW
        
        IDENTIFYING CUSTOMER NEEDS
        
        TRANSLATE INTO TECHNICAL SPECIFICATION
        
        END PRODUCT SPECIFICATION
        
        PROCESS DESIGN
        
        PROCESS PLANNING
    - - CUSTOMER REQUIREMENT
      - PLANNING MATRIX
      - TECHNICAL REQUIREMENT
      - INTERRELATION MATRIX
      - TECHNICAL MATRIX
      - TECHNICAL PRIORITIES
- - - - INCREASE SKILL OF PRODUCTION AND MAINTENANCE PROGRAMS
    - - NEW TRAINING PROGRAMS CAN HELP DEVELOP THE EMPLOYEE EVEN MORE
  - - - PRINCIPLES OF EMPOWERMENT WHICH TO ENSURE THAT EMPLOYEES ARE CAPABLE
        
        TO OPERATE IN AN EMPOWERED ENVIRONMENT, THE EMPLOYEES NEED THE TECHNICAL AND INTERPERSONAL SKILLS
        
        ENSURE EMPLOYEE CAPABILITY BY SELECTING AND TRAINING EMPLOYEES
- - - - ORGANIZATION'S FROM TQM TEAM LEADERS
        
        OVERCOME RESISTANCE TO CHANGE
- - - - PROBLEM-SOLVING TEAMS
      - DEPARTMENTAL PROBLEM-SOLVING TEAMS
      - CROSS-FUNCTIONAL TEAMS
      - NATURAL WORK TEAMS
      - SELF MANAGED TEAMS
      - VIRTUAL TEAMS
      - PROJECT TEAMS
- - - - LEAD TO POOR COMMUNICATION
- - - - IMPROVING QUALITY BY REDUCING THE NUMBER OF DEFECCT AND IMPURITIES
    - - CONTINUOUS IMPROVEMENT BY REDUCING ERRORS AND DEFECTS
  - - - METHOD
        
        VERBAL COMMUNICATION
        
        WRITTEN COMMUNICATION
        
        VISUAL COMMUNICATION
- - - - SYSTEMATIC PLANNING SYSTEM
- - - - USE BENCHMARKING
        
        IMPROVE PRODUCTIVITY AND LOWER COSTS
      - NEEDS STRATEGIES FOR SUCCESS
        
        COMPANY HAVE SHARP FOCUS ON QUALITY THROUGH PLANNING
        
        INVOLVES VENDOR PARTNERSHIP PROGRAMS
        
        PREVENT MAKING POOR DECISION
        
        EMPLOYEE EMPOWERMENT
        
        CONTINUOS IMPROVEMENT IN QUALITY PRODUCT AND COST SERVICE
        
        USE MANAGEMENT PLANNING TOOLS
        
        TREE DIAGRAM
        
        TO INVESTIGATE ALL POSSIBLE ASPECTS OF CUSTOMER WISHES THAT PRESENT A PROBLEM
- - - - INTELLECTUAL UNDERSTANDINGS WHERE NEED SHORT-TERM BENEFIT TO JUSTIFY FURTHER INVESTMENT
        
        WILLINGNESS TO WORK ON CRITICAL ISSUES AND TO INCREASE PERSONAL INVOLVEMENT
  - - - NEED TO SUPPORT TEAMWORKS
      - TOP MANAGEMENT MUST PROVIDE REAM WITH NECESSARY RESOURCES
  - - - INSTRUCT THEM IN BEHAVIORISM THAT TOP-LEVEL MAY ACT UPON