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WEBSITE, CUSTOMER EXPERIENCE - Coggle Diagram
WEBSITE
MARKETING
UX
SATISFYING USER EXPERIENCE
EFFICIENT: DISCOVERY --> TO SALE
LANDING PAGES
DYNAMIC SITE IMAGES
SEASONAL
FESTIVE
DISCOUNT CODES
% DISCOUNT
£ DISCOUNT
STACKED DISCOUNTS
CSV UPLOAD
PROMO SALES
ALTER PRICES/PRICE STRUCTURE
POLICY WORDINGS
SYSTEMS/INTEGRATIONS
LIVE CHAT
POSTCODE LOOK UP
EMAIL SYSTEM (CUSTOMER.IO)
REG LOOK UP
TRUSTPILOT
PAYMENT
PREMIUM CREDIT
DG PLACING POLICY
PAYPAL
CHEQUE ORDER
MARK POLICY AS PAID^^
STRIPE
MONTHLY
ANALYTICS
RENEWAL RATE
FILTER BY RENEWAL OR NEW
AGE OF VEHICLE
SALES REPORT
ABILITY TO FILTER ON DIFFERENT VARIABLES.
CAR
UK ONLY OR EUROPE
MEMBERS AGE
LOCATION
TOTAL MEMBERS
ACTIVE
DORMANT
SALES
NEW SALES
PHONE
ONLINE
ABILITY TO SET START DATE
RENEWALS
ONLINE
PHONE
ADMIN
DG ADMIN
POLICY UPDATES DONE OVER THE PHONE
MONTHLY STATEMENTS
:
DASHBOARD?
VARIABLE FORMAT
EXPORTABLE IN THE VARIOUS FORMATS
ASSIGN UNDERWRITER
POLICY DECLARATION SHEET
RESEND MEMBER PACK/POLICY DETAILS
CHANCE TO OPT OUT OF RECEIVING POST PACK AND RECEIVE IT THROUGH EMAIL
ASSIGN KEY TAG
POST MEMBER PACK
RENEWAL SYSTEM
SEND 1 LETTER
SEND 1 TEXT
SEND 3 EMAILS (SYSTEM INTEGRATIONS)
POPULATE RENEWAL IN ACCOUNT
REWARD SCHEME TRACKERS
NOTIFY WHEN SOMEONE HAS BEEN A MEMBER FOR N NUMBER OF YEARS
SHOW HOW MANY REFERRALS A MEMBER HAS
BRONZE/SILVER/GOLD... MEMBERSHIP STATUS
NOTES
TRACK CLAIMS
TRACK REFERRALS
ADD NOTES TO CUSTOMERS ACCOUNT
CHANGES TO POLICY
RISK FORMULA AND CALCULATION
CUSTOMER ADMIN
ADDRESS CHANGE
EMAIL CHANGE
VEHICLE CHANGE
CANCELLATION
PASSWORD UPDATE
SHOW WHAT REWARDS ARE AVAILABLE TO THEM AT WHAT POINT
CUSTOMER CLAIMS
CUSTOMER EXPERIENCE
EASE OF USE
CHANGE ALL DETAILS OF POLICY FROM THE WESITE
ADDRESS
EMAIL
CAR DETAILS
HAVE A TIME PERIOD AFTER INFO CHANGE TO ENSURE THAT ITS NOT DONE IN ORDER TO CLAIM
PHONE NUMBER
AUTOMATION
ADDRESS FROM POSTCODE
CAR DETAILS
LINK TO DVLA TO CHECK VEHICLE INFO
ADD DISCOUNT AFTER POLICY DETAILS HAVE BEEN CHANGED
OFFER MOTOR LEGAL PROTECTION AT CHECK OUT (EXPLAIN WHAT AND WHY)
MOVING AROUND THE WEBSITE
SAVE QUOTES TO ACCOUNT TO REVISIT
DROP DOWN MENU UNDER PRODUCTS IN HOT BAR:
^PRODUCTS
^BREAKDOWN SERVICE
.