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Telephone Etiquette - Coggle Diagram

- - - - Empathy can help you overcome this adverse situation and better understand the customer's point of view. This ability to put yourself in someone else's shoes and sympathize with what you are feeling can be the way to build a stronger and longer lasting relationship.
        In terms of telephone etiquette, empathy also helps agents manage what they are feeling, even in times of great stress, without feeling overwhelmed..
    - - According to Statista, 16% of Americans said they tried too hard or too hard to solve a customer service problem. Another study, which also evaluated consumers in the United States, found that 28% tolerated up to 10 minutes of waiting.
        Respecting the customer's time is also part of telephone etiquette. In this sense, the lack of agility and precision in care can be a source of frustration. With no concrete efforts to charm and retain them, you may send them directly to your competitors
    - - Active listening allows you to understand problems and collaborate to develop solutions. Asking questions, seeking clarification, and observing your body language are all ways to show that you care.
    - - Tone of voice is something you must continually improve to meet the needs of a diverse community of customers. When it comes to phone etiquette, he can help convey the values that your brand represents.