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Hello I’m Vera, your Recruitment Virtual Assistant. - Coggle Diagram

- - - - Create Job Requisition
        Ask Questions
        My recruitment dashboard
        Input Offer Details
        Search Knowledge
        Create HR case
        Review Case Status
        
        Review Case Status
        
        Below are some of your recently updated cases
        [Dropdown]{task_effective_number}
        https://jllhrdev.service-now.com/api/now/table/sn_hr_core_case?sysparm_limit=5
        {Proceed}{Didn't Found my Case}
        
        Proceed
        
        Below are the details of your request
        {short_description}
        {description}
        Last update On{sys_updated_on}
        Last Updated By{sys_updated_by}
        
        Would you like to update the request
        Yes/No
        
        2 more items...
        
        Didn' Found my Case
        
        Do you have the request Number
        {Text Box}
        {Yes} {No}
        
        Yes
        
        1 more item...
        
        No
        
        1 more item...
        
        link to jllhrdev.service-now.com
        
        Search Knowledge
        
        What Can I help you with?
        If loggedin user is not manager-
        user provided utterance--> Found in KB-->Dotn show response from KB, execute API.
        user provided utterance--> Not Found in KB--> execute API
        If loggedin user is manager-
        user provided utterance--> Found in KB-->Show response from KB--> is this helpful-->No--> Execute API
        If loggedin user is manager-
        user provided utterance--> Not Found in KB--> Execute API
        
        add "u_region" as the filter in API.
        
        Create HR case
        
        Please provide below details
        Who is the request for?{Prefilled with SSO user}
        How Can we help{Multiline Text Box}
        Would you like to provide any attachment?
        Radio Button
        {Yes}{No}
        Submit
        
        Yes
        
        Open attachment icon
        
        Execute Create Case API.
        HRXXXXXX is created.
        
        No
        
        Execute Create Case API.
        HRXXXXXX is created.
    - - Search Knowledge
        Create HR case
        Review Case Status
- - - - [email not found in workday - PROD]
        {Current prompt} Sorry!, Unable to locate your email id. Please check with Administrator.
      - [email found in workday]
        
        [Temp Prompt - Drop for PROD ]
        Hello {First name}! Select an option (available only during Testing) -
        <btn>Continue as {first name}<btn>Impersonate Another User
        
        [Continue as {First Name}
        
        [Impersonate another user]
        Please provide an Email ID :{}
        <btn> Submit
        
        {Go back to checking in workday with new email id provided; basically replace in user session}
        
        [FOR PROD]
      - [email not found in workday - NON PROD]
        {Current prompt} Sorry!, Unable to locate your email id.