Please enable JavaScript.
Coggle requires JavaScript to display documents.
Flowchart Business Process, Client is located in Indonesia (onshore),…
Flowchart Business Process
Client is located in Indonesia (onshore)
Client's purpose
Investor Kitas
Passport client in office
Passport client in immigration
The passport will be in immigration office in certain time, between 5-10 days
We need CRM that can show us where is the passport at the moment
Fingerprint and photo in Immigration
Passport client in office
After visa or kitas is ready, the passport will be sent back to the office. The client will take back the passport but we need to make sure that he has paid the service fully.
We need the CRM where we can check the status of the kitas or visa at the moment, his payment info, history status and conversation. We need to send notification to the client for taking the passport and the amount of the payment that he needs to pay if have.
Passport received by client
We need to inform the client when he should give back the passport to us if they want to extend the kitas or visa
We need CRM that can show us the info that the passport has been taken and we need CRM to notify us 10 days before the kitas or visa expiration time so we can send the notification of extention to the client with the amount of price
Client must come to Immigration to do fingerprint and photo
We need CRM that can show us information who should come to the immigration to do fingerprints so we can send the notification about this to the client through WhatsApp 1 day before.
Client will pay deposit min 50% of the service price or full payment and give us the passport
We need CRM that can save the client's data and his payment info (full or down payment), info that the passport is with us
Client will determine the type of visa or kitas that he wants to get. We will explain the procedures, requirements and service prices.
Famili Kitas
Working Kitas
Social Visa
Retirement Kitas
Normal Visa
There are some types of Visa or Kitas services. So client will follow the requirements of making Visa or Kitas that he wants to get. We will check the documents.
We need CRM where we can select the type of services that client has chosen and information about the requirements that he needs to provide and the time period of the process.
STEPS
EXPLANATION
WHAT WE NEED IN CRM
Client is located outside of Indonesia (offshore)