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FORMAL LETTER OF COMPLAINT - Coggle Diagram
FORMAL LETTER OF COMPLAINT
You should also
state the reason for the complaint in the first paragraph.
You should
start a new paragraph for each different main idea or aspect of the topic.
Do not forget to justify any complaint with examples and your feelings about it.
Structure:
Introduction: P1- reason for writing
Main Body: P2-P3- complaints and justification
Conclusion: suggested action to be taken, closing remarks
OPENING REMARKS
I am writing to complain about/regarding/on account of/because of/on the subject of…
I am writing to express my strong dissatisfaction with…
I am afraid to say I have numbers of complaints about…
I regret to tell you I was very disappointed with…
I feel I must protest/complain about…
USEFUL PHRASES
To make matters worse…
I was very disappointed to find that…
I would be grateful if you could…
I should have been informed that…
The first problem was… Another problem was… The most visible problem…
I hope you will understand that I was very dissatisfied…
I believe you can appreciate how disappointed I was when…
CLOSING REMARKS
I would therefore be grateful if you could give me a full refund…
I am not satisfied with…
I trust the situation will improve…
I hope the matter will be resolved…
I look forward to hearing from you in your earliest convenience to offer me a complete refund
I feel I am entitled to a partial refund in addition to an apology for the inconvenience caused
I hope that I will not be forced to take further action as taking the case to court.
I look forward to receiving a prompt reply