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10 Telephone Etiquette Tips Needed for Success in 2021 - Coggle Diagram
10 Telephone Etiquette Tips Needed for Success in 2021
Answer Quickly
Customers want to know you care about them, and leaving the phone ringing conveys a lack of urgency.
Introduce Yourself
In this era of social media, it can be easy to assume that business contacts have checked you out on LinkedIn and already have some idea of who you are.
Set out the Purpose of the Call Early on
Every single call should have a goal, and in order to meet that goal, both parties need to be on the same page from the start.
Speak Clearly
This might sound obvious, but we’re not as used to speaking on the phone as we used to be.
Master Brand Tone of Voice
You know that tone-of-voice branding your marketing team has been pushing on you? When the phone rings, it’s time to use it.
Give Your Full Attention
Just because you’re hidden behind a phone doesn’t mean you can slack off.
Ask Before Putting Someone on Hold or Transferring
This is a simple courtesy that’s all too often overlooked.
Stay Positive
Perhaps the trickiest one on the list, staying positive is vital for those representing their company over the phone, even when dealing with complaints.
Remain Polite
As the old saying goes: “Manners cost nothing.”
Don’t Be Afraid to Switch Mediums
n some workplace situations, speaking on the phone is completely unavoidable.
https://www.youtube.com/watch?v=1KtKNkg4j3s
https://era.library.ualberta.ca/items/adadd4ed-cd2b-4011-b621-247b3fc044c9/view/babcf9fe-8d2b-4770-8210-fe652f3f4a1e/SturgessTeresa.pdf