Please enable JavaScript.
Coggle requires JavaScript to display documents.
Telephone etiquette tips, MANUAL, TECHNICAL UNIVERSITY OF COTOPAXI -…
Telephone etiquette tips
Answer Quickly
Customers want to know you care about them, and leaving the phone ringing conveys a lack of urgency. It may even cause prospects to believe that customer service isn’t a priority at your organization.
-
-
-
-
-
-
Speak Clearly 
Introduce Yourself
Unless you’ve spoken to a prospect before, take the time to explain who you are, what your role is within the organization, and how exactly you can help them and vice versa
Stay Positive
Perhaps the trickiest one on the list, staying positive is vital for those representing their company over the phone, even when dealing with complaints.
-
-
-