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Digital Research Ideas for Social Efforts in Singapore - Coggle Diagram
Digital Research Ideas for
Social Efforts in Singapore
Better quality metrics to derive sharper analysis
Established tools ie survey templates, measures to collect data
World Health Organisation Quality of Life , an attractive version available
here
The Warwick Edinburg Mental Well-Being Scales see more
here
NIH Toolbox
Cognitive Toolbox more
here
Emotional Measures
more
User Experience field
Ease of Use
https://www.usability.gov/how-to-and-tools/methods/system-usability-scale.html
Consumer Behavior Field-
Net Promoter Score
Eye Tracker- Fixation, Area of Interest, Saccade, Entry points
Clickstream analysis
Available datasets on Singapore
Available datasets on Singapore
World Values Survey
Available government
data
Existing database on metrics derived through rigorous process
Impact indicators that businesses and companies use
IRIS Catalog of Metrics
HACT
Social Value Calculator
to estimate the dollar value of a social impact by any one organisation or programme
Global advocacy effort in comparing overall social progress between countries using combined comparative metric
Happy Planet Index
Some statistical tools to organize data
Principal Component Analysis using SPSS and guided by established practices i.e. Eigenvalue more than 1 or Cattel Scree Plot "shoulder" to decide on the number of categories
Conversion to percentage values so that different metric types i.e. self-reported and performance can be combined to show a single performance value using excel
Innovative approaches to overcome survey fatigue and be more inclusive
Gamification of survey forms
Sort Card Game- Optimal Workshop for participants to indicate how they group or view things
Escape Room for the younger crowd utilizes Google Form
Survey Sparrow- Watsapp-like interface
Survey using chatbot in Telegram? Possible.
Virtual reality to make it easier for elderly to provide their responses
$30,000 to create one environment
Need for complementary instruments such as Google VR Box- can be as cheap as $5 per piece but may be uncomfortable and giddy
Utilise digital tools to study the flow and movement around public spaces and interaction with media
Heat sensors and community gardens
Eye Tracker
https://webgazer.cs.brown.edu/
Face Reader
https://www.affectiva.com/experience-it/
Metaverse
Clickstream analysis
Continuous feedback loop to ensure a more diagnostic approach in dealing with the root cause rather than symptoms of problems
Impact Measurement Influence from Business World
Acumen Fund's Lean Data in putting customer's voice at the centre
https://acumen.org/lean-data/
Social Return on Investment (an extension of cost benefit analysis)
Types of Applied Research in Social Services
Monitoring Implementation
Outcome Evaluation
Process Evaluation
Cost-effectiveness and Cost-Benefit Analysis
Needs Assessment
Is intervention needed?
Yes
Experiments
Program intervention to see if outcomes change- program evaluation
Does it have before-after measurement?
Yes
Does it measure same person before after intervention?
Yes (paired T-Test, Mix Annova)
No (Independent sample T-Test, Anova) comparing two or more groups in different time periods
No
Post-test (chi-square, independent sample T-test, Anova) comparing two or more groups in same time period
Process intervention to see if outcomes change- A/B Testing
No
Non-experiment
Identify needs and behaviors of different groups of people (on platforms and in general)
Many factors? Linear regression
One independent factor tested at any one time? Chi Square, T-Tests, Anova)
Concerns around data manipulation and ways to manage
Being very transparent about possible over-estimation and including an estimate of downward revision
Spotlight Problem- do not use convenient data
Can machines take over social service work?
Predictive capability of analytics- recall Lesson 7 where Orange is able to sense whether a post is positive or negative using a model or corpus
Prescriptive ability of analytics- Netflix recommends titles to you based on how you have rated vis a vis others using correlations