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10 TELEPHONE ETIQUETTE TIPS NEEDED FOR SUCCESS IN 2021 https://youtu…
10 TELEPHONE ETIQUETTE TIPS NEEDED FOR SUCCESS IN 2021 https://youtu.be/0GfPm93j2xk
1. Answer Quickly
Customers want to know you care about them, and leaving the phone ringing conveys a lack of urgency.
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2. Introduce Yourself
If this is a relationship you want to build, you can always follow up the call with an email including your digital contact details.
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4. Speak Clearly
When your voice is your only mode of communication – without facial expressions or body language – it’s vital that you speak clearly and at an appropriate volume.
8. Stay Positive
Staying positive is vital for those representing their company over the phone, even when dealing with complaints.
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