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Telephone etiquette - Coggle Diagram
Telephone etiquette
1. Answer Quickly
Customers want to know you care about them.
4. Speak Clearly
It’s vital that you speak clearly and at an appropriate volume.
6. Give Your Full Attention
Repeat some of the details of what they say.
9. Remain Polite
As the old saying goes: “Manners cost nothing.”
Staying respectful and professional, even in trying situations.
2. Introduce Yourself
Take the time to explain who you are.
3. Set out the Purpose of the Call Early on
Every single call should have a goal.
5. Master Brand Tone of Voice
Look at your organization’s tone-of-voice document.
8. Stay Positive
Staying positive is vital for those representing their company over the phone.
7. Ask Before Putting Someone on Hold or Transferring
Think about how you like to be treated on a phone call.
10. Don’t Be Afraid to Switch Mediums
In some work situations, talking on the phone is necessary.
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