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Chapter 9: Project Human Resource Management - Coggle Diagram
Chapter 9: Project Human Resource Management
Global IT Workforce keep expanding
Implications for the Future of IT HumanResource Management
improving benefits
redefining work hours and incentives
finding future workers
What is Project Human Resource Management?
Processes are below
Planning human resource management: identifying and documenting project roles, responsibilities, and reporting relationships
Acquiring the project team: getting the needed personnel assigned to and working on the project
Developing the project team: building individual and group skills to enhance project performance
Managing the project team: tracking team member performance, motivating team members, providing timely feedback, resolving issues and conflicts, and coordinating changes to help enhance project performance
Keys to managing People
motivation theories
influence and power
effectiveness
Hierarchy of Need
Maslow’s Hierarchy of Needs
Herzberg’s Motivational and Hygiene Factors
McClelland’s Acquired-Needs Theory
McGregor’s Theory X and Y
Thamhain and Wilemon’s Ways to Have Influence on Projects
Ways to Influence that Help and Hurt Projects
Empathic Listening and Rapport
Media Snapshot
Tuckman Model of Team Development
Forming
Storming
Norming
Performing
Adjourning
Conflict Handling Modes
Confrontation: Directly face a conflict using a problem-solving approach
Compromise: Use a give-and-take approach
Smoothing: De-emphasize areas of difference and emphasize areas of agreement
Forcing: The win-lose approach
Withdrawal: Retreat or withdraw from an actual or potential disagreement
Collaborating: Decision makers incorporate different viewpoints and insights to develop consensus and commitment