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Consumer Protection (Part -II) - Coggle Diagram
Consumer Protection (Part -II)
Redressal Agencies Under CPA
District Forum
State Comission
National Comission
Supreme Court
Who can file a complaint?
Consumer who does not need any services
of advocate/professionals
Registered
Consumer Association
One or more consumer
(on behalf of many related to common interest)
Legal Heir/Representative
of deceased consumer
Central/State
Government
Complaint under
Section 2(b) of CPS 1986
Role of Consumer Organizations and NGO's
Educate public about their rights
Publishing periodicals and publications
Carrying out competitive testing
Encouraging consumers to protest and take action against malpractices
Providing legal assistance
Filling complaints in appropriate court on behalf of consumer
Initiative in filing cases in intrest of general public
Relief Available
Remove the defect
in goods/services
Replace the defective product
with new one
Refund the price
paid for the service
Pay a reasonable amount of compensation
for any loss/injury
Pay punitive damages
in appropriate circumstance
Discontinue unfair trade practice
Not offering hazardous
goods
Withdraw hazardous
goods from sale
Issue correct advertisement
Pay adequate cost
to appropriate party
Cease
manufactures bad goods
NGO's & Consumer Organizations
VOICE, Delhi
CERC, Ahemdabad
CPC, Ahemdabad
CGSI, Mumbai
CUTS, Jaipur