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Telephone Etiquette Tips Needed for Success, https://www.youtube…
Telephone Etiquette Tips Needed for Success
Answer Quickly
Customers want to know you care about them, and leaving the phone ringing conveys a lack of urgency.
Introduce Yourself
In this era of social media, it can be easy to assume that business contacts have checked you out on LinkedIn and already have some idea of who you are.
Set out the Purpose of the Call Early on
Every single call should have a goal, and in order to meet that goal, both parties need to be on the same page from the start
Speak Clearly
This might sound obvious, but we’re not as used to speaking on the phone as we used to be.
Master Brand Tone of Voice
You know that tone-of-voice branding your marketing team has been pushing on you? When the phone rings, it’s time to use it
Give Your Full Attention
Just because you’re hidden behind a phone doesn’t mean you can slack off. They might not be able to see you, but the person you’re speaking to will know if your attention isn’t fully on them.
Ask Before Putting Someone on Hold or Transferring
This is a simple courtesy that’s all too often overlooked.
Stay Positive
Perhaps the trickiest one on the list, staying positive is vital for those representing their company over the phone, even when dealing with complaints.
Remain Polite
As the old saying goes: “Manners cost nothing.”
Don’t Be Afraid to Switch Mediums
Look, the reality is that it’s 2021 and many people hate speaking on the phone.
https://www.youtube.com/watch?v=gCln8JShlRw
VIDEO Telephone manners.
