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Which template to use? - Coggle Diagram
Which template to use?
Does the article talks about error or erroneous behavior?
YES
use ERROR MESSAGE/CAUSE template
NO
Is it about defining a process to do? e.g. how to set up priority for a case?
YES
use REFERENCE template
NO
Does it provide answer on how to set up some changes? e.g. how to lower the EPS flow?
YES
use TOPIC RESPONSE template
NO
consider using REFERENCE template (for proccess/ concepts) e.g. How to install something
Does the article talks about outage?
Is there some error or unexpected behavior?
error
use ERROR MESSAGE/CAUSE template
unexpected behaviour
use ERROR MESSAGE/CAUSE template
NO
Are there steps describing what to generally do when there is an outage?
YES
use REFERENCE template
NO
reconsider error or unexpected behavior
Is something not working as expected?
YES
use ERROR MESSAGE/CAUSE template
NO
Are steps to answer the theme provided?
YES
use TOPIC RESPONSE template
NO
Is rather CONCEPT or PROCESS provided?
YES
use REFERENCE template
NO
consider other questions
Is there a need to develop a solution to have the object working as expected?
NO, it is working as expected
consider using TOPIC RESPONSE or REFERENCE template, potentially EXTERNAL
YES
use ERROR MESSAGE/CAUSE template
Are there instructions how to do something?
YES
Does it include some error or unexpected behavior?
YES
use ERROR MESSAGE/CAUSE template
NO
Is it more about process/concept or providing answer on how to do something technically?
PROCESS/CONCEPT theme
use REFERENCE template
How to do something technically?
use TOPIC RESPONSE template
NO
for explanation how something works use TOPIC RESPONSE template
Do I need to refer to external knowledge? (on external site etc.)
NO
consider other questions and templates
YES
use EXTERNAL template
Do I need to provide a concept or process how to do something?
YES
use REFERENCE template
NO
Is it about an error or unexpected behavior?
YES
use ERROR MESSAGE/CAUSE template
NO
use TOPIC RESPONSE template
I AM NOT SURE
consider other questions