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Lyashko Business (16 June - Wed) - Coggle Diagram
Lyashko Business (16 June - Wed)
WARM UP
How is your day?
What's up?
Tell me about the meetings or arrangements you've got planned for the next couple of weeks
TASK CHECK
Watch "Cold Calling Techniques that Really Work" and do 2 tasks on the video
Leave 3 audio messages (in the manner of cold calling, as if nobody picked up but you need to leave your information so I call back) as 3 different people. :
SPEAKING
Let's talk about meetings
What benefits do you think meeting a potential client/business partner could have cmpared with a phone communication?
Think of 3 things
Do you think it's important to send some sort of a reminder or confirm the meeting you've already arranged?
What kind of things would you mention when calling to remind/confirm?
SB (Collins) p. (28) -
Useful tips
LISTENING
SB p. (29)
Understanding - Listen to Robbie Taylor confirming his appointments for the week (29 :<3:) and make any necessary changes to his diary
Task 1 - Complete the sentences
SPEAKING
SB p. (30)
Task 2 - Match 2 sentences with a
similar purpose
Task 1 - Listen (30 :<3:) to sentences from 2 on the right.
What's common in pronunciation?
Listen again and repeat them
Say the sentences on the left in the same manner.
Why do they all have a rising intonation?
Are they all questions?
Saying it appropriatly
- Talk to a business partner, choose appropriate responses
SB p. (31)
Get speaking
Task 1 - You are a (task) and you need to call about 2 of your diary entries
Task 2 - Have a call with Valerie
MAKING A COMPLAINT ON THE PHONE
Have you/sb you know ever had to make a complaint?
What was it about?
Did you complin face to face, by phone or by email?
What was the experience like?
Do you think compliants are effective?
How did you benefit from a complaint?
SB p. (32) - USEFUL TIPS
What do you think might be important when making a complaint on the phone?