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Customer journey - Coggle Diagram
Customer journey
1st conversation [package introduction]
Email Templates
Intro offer
Matterport Capturing
$150
Boston
$125
Miami
$175
NY
$125
Staging
Booked on calendar [Google invite, email]
IMPORTANT
Listing Information Form
Picture of agent
Start points on matterport
possible opportunity
Known issues $1
MLS syndication, desired outcome - update pricing/photo syndication
if pricing is $1 [backoffice needs to lookup online pricing]
Reminder goes out
Media Acqusition Meeting
360 photo standards [Guide]
Scan point [appliances]
Backyard[2-3 points]
Outside of the building [2-3 points]
Trimming
Upload [Lti]
Package Delivery
Landing Page
Syndication to MLS
Gallery Layout
HD photos
Building Shots, starting point
Under different hight
Video
Standard on what is captured
Kitchen, Primary Bedroom, Living room, backyard, bathroom
Invoice
1st contact after delivery
Segment based on new user or existing user
2 more items...
Follow ups
Follow up email for scheduling info or examples